Deutsche Bahn (DB) has completely redesigned the central contact points for travellers at Frankfurt Hauptbahnhof (Frankfurt Central Station): a “DB Information 4.0“ with two service stations is now in trial operation on the transverse platform on tracks 4/5. The more open, customer-friendly presentation makes it possible to offer information even more simply and quickly in future than before. Starting in summer, the existing DB Information will also be given a new look opposite track 12/13. With two “DB Information 4.0“, travellers then benefit from an enhanced range of services in a modern design.
On a large monitor, information on local features can be seen from a distance. Customer monitors, which are successively put into operation, support the personal consultation daily from 7 a.m. to 10 p.m. on tracks 4/5. A luminous roof makes it easier to find. The fact that wheelchair users can drive under the counter is a great help in providing personal advice to people with reduced mobility.
When DB Information was newly developed, DB involved not only customers but also DB employees, associations for the disabled, local transport ordering organisations, rail transport companies and several start-ups. The needs and suggestions of these groups were realized in numerous workshop trials and integrated into a prototype.