Almost 247 million journeys in 2018
(ffm) “Demand in Frankfurt's local public transport system continues to rise“, notes Klaus Oesterling, Head of Transportation. “A total of 246.7 million customers used the city's subways, trams and buses in 2018. This is 13.9 million more than in the previous year. Ten years ago, in 2009, this figure was 195.6 million - since then the number of journeys has risen by 51.1 million, or over 20 percent. “
“ We are delighted with these figures," explains the city council. “They show the success of our efforts to strengthen the attractiveness of Frankfurt's local public transport system and thus to make mobility compatible with the city: With new metro and tram lines, with a greatly expanded offer on the urban bus lines, modern vehicles on rail and road, a customer-friendly timetable, new fare offers and environmentally friendly vehicles“. At the same time, the traffic director sees a high pressure to act: "In view of these growth figures, the end of which is currently not foreseeable for the growing city of Frankfurt, the local transport offer must be further expanded. The environmental challenges facing the city are added to this. “Oesterling is convinced that we will only be able to keep people mobile in Frankfurt and at the same time remain an environmentally friendly city worth living in if we provide efficient and attractive local public transport
The increase in passenger numbers in Frankfurt of around six percent is once again well above the national trend. The Association of German Transport Companies (VDV) reports only 0.6 percent more passengers for public transport in Germany.
S-Bahn: another 74 million journeys
The Frankfurt figures do not include users of the regional railway lines and in particular the S-Bahn, which play an important role in Frankfurt's local transport network.
Experience shows that they are used for a further 30 percent of journeys within the city area - if these are added, over 320 million journeys were made last year in Frankfurt using public transport.
Customer satisfaction remains at a high level
The high number of passengers is confirmed by the continued positive assessment of the customers. This is the result of the public transport customer barometer conducted by the independent opinion research institute TNS Infratest. On the scale of 1 (very satisfied) to 5 (dissatisfied), the overall satisfaction of customers with Frankfurt's buses and trains is 2.65. This is again at the level of the last few years, after it had fallen slightly in 2017 (2.71). In a nationwide comparison, Frankfurt continues to be in a good position: the value of the industry average is 2.88.
“Our local transport services are arriving“, Oesterling notes. “The City of Frankfurt will therefore continue to work together with traffiQ and the commissioned transport companies to provide all passengers - present and future - with an attractive, but for the city also economic local transport service.“