The new version enables comprehensive participation in the deficiency report and ideas platform
(ffm) The participation app ffm.de of the city of Frankfurt am Main is now barrier-free and thus easier to use for people with disabilities. This enables a larger group of citizens to inform the municipal offices of potholes and waste disposal sites, for example, or to make their own suggestions via the ideas platform. </We are making citizen participation even easier through modern channels," says Jan Schneider, the department head responsible for municipal IT. "We want to play a pioneering role in mobile communication with our citizens and are rapidly implementing the regulation on barrier-free information technology. </Social Affairs Director Daniela Birkenfeld emphasizes: "The optimization of the app is an important contribution to inclusion. Our declared goal is the active participation of all people in Frankfurt. We are now realising this in a further area. Inclusion is now mobile, anytime, anywhere!" Mayor Uwe Becker describes the ideas and suggestions of the citizens as important suggestions for the work of the municipal offices: "It is therefore important that the platform is also accessible to everyone. I call on you to make active use of the opportunities for participation and to play an active role in shaping the future of our city". </Since 2014, the city has offered a digital citizen participation platform on the Internet under the title "Frankfurt fragt mich" (Frankfurt asks me). Essential components are the defect detector and the ideas platform. Since 2019, the offers can also be used conveniently on mobile devices via an app. The accessibility standards applied to the web platform have now been implemented for the app. Among other things, it has been adapted so that it harmonises well with speech output tools. Contrast and legibility have also been improved, and the font size can now be increased more than before. The size of buttons and icons was checked, click paths were simplified. The optimization of the app was financed by the municipal department of Inclusion and implemented by the Office for Information and Communication Technology. The barrier-free design was tested with the active participation of visually impaired persons. "The barrier-free further development of the app is a welcome advance. Now people with different handicaps can also actively participate," explains Karl Matthias Schäfer from the Federation of the Blind and Visually Impaired in Hesse. An addition to the FFM.de app with the presentation in light language is currently in preparation. </p>
With the development of the app, the city of Frankfurt am Main responded to the wishes of many citizens last year and made it easier to use the app with mobile devices. For example, if you notice a pothole during a walk, you can take a photo of it with your smartphone and put it directly into the defect detector. If desired, the app automatically adds the location. Reports are possible in the categories rubbish, road damage, defective road signs, traffic lights, street lighting and defective playground equipment and park benches. A category of accessibility is also planned. In the further course of the process, the current processing status of the notification can be called up in the app. The input of suggestions on the ideas platform works in a similar way. The app can also support ideas from other users. The app has already been downloaded more than 1500 times. So far, more than 4100 defects have been reported and 222 ideas have been submitted through them.
The new version of the app is available for Apple (iOS 10 and higher) and Android (Android 5.0 and higher) and can be downloaded free of charge from the respective store.